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Subject to availability, orders are dispatched Monday to Friday, excluding Bank Holidays, using a next working day service. Please allow three to five working days from the date of dispatch for your order to arrive. If your order has not arrived after three delivery attempts or within five working days of dispatch, please contact us and we will investigate this for you. Please note that an order can only be considered lost, missing, or delayed once the five-working-day delivery window has passed.