Frequently Asked Questions | Eden Holistic Pet Foods

Frequently Asked Questions

At Eden Holistic Pet Foods we pride ourselves on formulating a range of foods that caters to the nutritional needs of cats and dogs.

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What is the difference between pro-biotic and pre-biotic?

Probiotics are live beneficial microorganisms that can help support a healthy gut. Prebiotics are substances, often certain types of dietary fibre, that provide nourishment for beneficial bacteria already living in the gut. Put simply: probiotics are the beneficial bacteria, while prebiotics are the nourishment that helps support them.

When will I receive my order?

Subject to availability, orders are dispatched Monday to Friday, excluding Bank Holidays, using a next working day service. Please allow three to five working days from the date of dispatch for your order to arrive. If your order has not arrived after three delivery attempts or within five working days of dispatch, please contact us and we will investigate this for you. Please note that an order can only be considered lost, missing, or delayed once the five-working-day delivery window has passed.

Which food do you recommend for puppies?

For growing puppies, we recommend our Puppy Cuisine and all flavours within our Gourmet dry food range, as both have been specially developed to support puppies from weaning age onwards. These recipes provide a complete and balanced diet, helping to provide the essential nutrition your puppy needs during this important stage of growth and development. You can find our Puppy-suitable complete foods here: https://www.edenpetfoods.com/shop/for-dogs/food-for-dogs?sub-category=puppy-range To further enhance mealtimes, we recommend adding our Bone Broth as a tasty boost of flavour - It can be served alongside your puppy’s food to create an even more enticing and nourishing meal. For added support throughout every stage of life, our Air-Dried Meat Treat range and Joint Support supplement are suitable for puppies, juniors, adults, and senior dogs, making them a great addition to your puppy’s routine as they continue to grow.

Can I combine Eden products?

Once transitioned on to Eden it is perfectly fine to combine or switch between any of our Eden products.

Can you ship outside the UK?

We are unable to export orders currently to our international customers. We are working hard on being able to ship globally. However, we do have several international stockists in which you may be able to find our products, please check the store locator or email info@edenpetfoods.com for more information.