Frequently Asked Questions | Eden Holistic Pet Foods

Frequently Asked Questions

At Eden Holistic Pet Foods we pride ourselves on formulating a range of foods that caters to the nutritional needs of cats and dogs.

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When will I receive my order?

Subject to availability, orders are dispatched Monday to Friday, excluding Bank Holidays, using a next working day service. Please allow three to five working days from the date of dispatch for your order to arrive. If your order has not arrived after three delivery attempts or within five working days of dispatch, please contact us and we will investigate this for you. Please note that an order can only be considered lost, missing, or delayed once the five-working-day delivery window has passed.

Can you ship outside the UK?

We are unable to export orders currently to our international customers. We are working hard on being able to ship globally. However, we do have several international stockists in which you may be able to find our products, please check the store locator or email info@edenpetfoods.com for more information.