Frequently Asked Questions

At Eden Holistic Pet Foods we pride ourselves on formulating a range of foods that caters to the nutritional needs of cats and dogs.

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When will I receive my order?

We aim to dispatch orders placed before 2 pm on a next working day service (Bank Holidays excluded). However, please allow 3-5 working days from the date of order for the consignment to reach you. If you do not receive your goods after three delivery attempts or 5 working days, please contact us and we will trace your order.

Can you ship outside the UK?

We are unable to export orders currently to our international customers. We are working hard on being able to ship globally. However, we do have several international stockists in which you may be able to find our products, please check the store locator or email info@edenpetfoods.com for more information.

Do you ship to Northern Ireland?

We are unable to export orders currently to our Northern Irish customers, due to Brexit and the unknown costs and paperwork. However, you can check the store locator to find any stockists in your area. The Trade and Export team are working on this, so we can support our customers. We are sincerely sorry for any inconvenience this may have caused.