We recommend that you read these Terms in full to ensure you are fully informed. However, if you only want to access a particular section, then you can click on the quick link to jump to that section.
These terms should be read in conjunction with our Privacy Policy and Terms of Use. They will tell you information about us and the legal terms and conditions on which we sell any of the goods (“Goods”) listed on our website (“our site”) to you. Eden Pet Foods are dedicated to delivering the very best customer service with total satisfaction by making your selection of Eden Pet Foods as straight forward as possible.
Eden Pet Foods are dedicated to delivering the very best customer service with total satisfaction by making your selection of Eden Pet Foods as straight forward as possible.
Eden Holistic Pet Foods Limited Unit 48, Parkhall Business Village, Longton, Stoke-on-Trent, ST3 5XA
Email: Email Enquiry
Once you have selected the products you require from our online store, you can add these items to your shopping cart. They will remain in the cart for you to review until you are ready to complete your purchase.
Orders are normally dispatched by FedEx, although smaller packages may be delivered via Royal Mail.
Online payments can be made using most major debit and credit cards, Apple Pay, Google Pay, or through our third-party payment provider, PayPal. There is an option within PayPal to use a credit or debit card if preferred. Please note that American Express and Diners Cards are not accepted.
We aim to dispatch orders placed before 2pm on a next working day service (Bank Holidays excluded). However, please allow 3–5 working days from the date of dispatch for the consignment to reach you. If you do not receive your goods after three delivery attempts or 5 working days, please contact us and we will investigate the issue.
Please get in contact as soon as possible once your order has been placed to cancel.
We have a 15 minute cancellation window and can't guarantee your order can be cancelled once this has elapsed.
Once your order has been cancelled, a refund will be issued to the original chosen payment method and will show in your account within 3-5 working days.
VAT is charged at the standard rate of 20.0%, this is inclusive to the channel islands. Please note that our working dog range is sold on acknowledgement that you are purchasing food for “working or sporting dogs”, in accordance with H.M.R.C reference 701/15 (December 2011) Item 6.4.
Confirmation of your order is an indication that we have received your request for an order. A contract of sale exists between us once we have accepted and completed your order. This term has been included to ensure that where goods are no longer available, when the terms and conditions of sale have changed or we have to amend the order, you are protected and kept up to date on the progress of that order. We will contact you to ensure that you are happy with any alterations made.
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.
In the unlikely event your order is received damaged please contact us immediately with details of the problem and your order details. We will endeavour to rectify the issue in a timely manner, however it is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery.
Please understand that in instances of damaged or faulty goods, our policy only permits a replacement of the same items as originally ordered. This approach is in place to maintain the precision of our stock levels and to ensure the continued availability of our products for all our customers. If you encounter any issues with damaged or faulty goods, please contact our dedicated customer service team, and we will work diligently to resolve the matter to your satisfaction.
Your rights to return goods are protected under the EU Distance Selling Directive and under the UK Consumer Rights Act. Any damages or concerns raised regarding your order will not affect your Statutory Rights.
In the event that your order is delivered with item(s) missing, you must notify us within 14 days of delivery with full details of the missing item(s), an image of the received goods and your order number. We will investigate the matter and, where appropriate, arrange for the missing item(s) to be dispatched or a refund issued. Please note that failure to report missing item(s) within this period may affect our ability to resolve the matter.
If you do not receive your order within 5 working days of dispatch, please contact us promptly so that we can track the consignment and take the necessary steps to resolve the issue. Lost or delayed shipments will be replaced or refunded once an investigation with the courier has been completed.
If you change your mind or wish to cancel your order please notify Eden Pet Foods within 14 days of delivery. Once we have acknowledged your request you then have a further 14 days in which to return the goods to the address above. You are responsible for the cost and risk associated with returning goods, as a result we recommend using a tracked delivery service for peace of mind. Our returns policy does not affect your statutory rights.
The returned goods do not need to be in their original outer packaging however they need to be in a sellable condition and have a removable layer e.g a box so a return label can be attached by the courier. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
If you change your mind during the delivery process, additional charges will be incurred in order to return the goods. This cost will be deducted from your refunded amount if applicable.
Your refund will be processed as soon as Eden is in receipt of those goods, refunds take approximately 3-5 working days to appear in your bank account once processed.
These terms of use tell you the terms on which you may make use of our website edenpetfoods.com. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site. We recommend that you print a copy of these terms for future reference.
edenpetfoods.com is a site operated by Eden Holistic Pet Foods, registered in England and Wales under Company Number 8620729 and with our Registered Office at Unit 48, Parkhall Business Village, Longton, Stoke-on-Trent, ST3 5XA.
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Offers are subject to terms and conditions. Eden Holistic Pet Foods LTD reserves the right to pull offers prior to their end date. Eden Holistic Pet Foods LTD reserves the right to not honour discount codes and offers that have passed their expiration date.
This promotion is available exclusively to new customers who make their first online purchase on Eden Holistic Pet Food’s website and is subject to the following terms:
Eden Holistic Pet Foods reserves the right to modify, suspend or terminate the First-Time Purchase Offer and the general terms and conditions at any time without prior notice. In the event of a dispute, the decision of Eden Holistic Pet Foods is final.
This discount code is exclusively available to new owners who have been referred by an approved breeder partner and is subject to the following terms:
Eden Holistic Pet Foods reserves the right to modify, suspend or terminate the Breeder Referral Offer and the general terms and conditions at any time without prior notice. In the event of a dispute, the decision of Eden Holistic Pet Foods is final.