Shipping & Handling
Every product on this site is delivered by DHL on a standard service to most addresses across the UK. We aim to deliver your order within 3-5 working days. Delivery charges are not included in the stated product price - see 'Standard Shipping Costs' below for details of applicable charges. For information on shipping to the Scottish Highlands, Isle of Man, Channel Islands, Scilly Isles and beyond, please contact us directly for current charges as explained in the 'Additional Shipping Cost Information' section.
Standard Shipping Costs (incl. VAT)
- £5.00 for orders up to £75.00
- FREE for orders over £75.00
Additional Shipping Cost Information (Incl. VAT)
Orders shipped to the following detailed areas may incur an increased shipping cost. These areas include The Scottish Highlands (including, but not limited to, postcodes: AB31-38, AB40-56, IV1-28, IV30-32, IV36 & IV40, IV 52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49 & PH50, HS, IV41-49, IV51 -IV56, KA27 & KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE), Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Republic of Ireland, Europe and beyond. These shipping costs are applied at the checkout point and are inclusive of VAT. Please contact our Customer Service team by email at firstname.lastname@example.org or live chat to find out more information.
Please note that all deliveries require a signature from the customer; however, if alternative arrangements or a request is made for delivery without a signature (e.g. leave in a safe place), then it is at the customer's own risk. Eden Holistic Pet Foods Ltd will not accept any liability for lost or missing goods if this option has been chosen.
If you are out when delivery is attempted, the courier service should leave you a card notifying you of this and re-attempt delivery the next working day. Delivery is attempted three times before being returned to the courier depot and ultimately to Eden Holistic Pet Foods Ltd.
Please notify Eden immediately if you are in any way dissatisfied with your order. Products that have been opened cannot be returned to us due to cross-contamination; this also includes packaging for tinned wet food.
Subject to availability, we will dispatch orders placed before 2pm on a next working day service (Bank Holidays excluded). However, please allow 3-5 working days from the order date for the consignment to reach you.
If you do not receive your goods after three delivery attempts or 5 working days, please contact us, and we will trace your order.
Pallet orders generally take 3-5 working days to be delivered.
During the payment process, you have an option to leave instructions for the courier to leave the package in a safe place. If you request this option, then you are fully liable and responsible for the package after delivery. This includes the following:
- Orders delivered to and signed for by a neighbour or friend
- Orders delivered to and signed for at a business address
- Orders delivered to an alternative address of your choosing
Eden may, on occasions, supply you with an equivalent order, e.g. where you have ordered a 12 kg bag, we may send you 2 x 6 kg; this is simply to ensure we control the stock levels to provide the best service to you. If you require a specific bag size, then please specify at the time of order.