Orders are normally dispatched by FedEx on a standard service to most addresses across the UK. For smaller packages, we may use Royal Mail. We aim to deliver your order within 3–5 working days from the date of dispatch, but please note that deliveries made by Royal Mail are sent using an untracked service. Delivery charges are not included in the stated product price -see Standard Shipping Costs below for details. For information on shipping to the Scottish Highlands, Isle of Man, Channel Islands, Scilly Isles and beyond, please contact us directly for current charges as explained in the Additional Shipping Cost Information section.
Orders shipped to the following areas may incur an increased shipping cost. These areas include the Scottish Highlands (including, but not limited to, postcodes: AB31–38, AB40–56, IV1–28, IV30–32, IV36, IV40–49, IV51–56, IV63, KW1–14, PA21–38, PA41–49, PA60–78, PH4–41, PH42–44, PH49–50, HS, KA27–28, KW15–17, ZE), Isle of Man, Channel Islands, Scilly Isles, Northern Ireland (BT1–BT94 postcodes), Republic of Ireland, Europe, and all international destinations.
Any additional shipping costs will be calculated during checkout and are inclusive of VAT.
For more information, please contact our Customer Service team at info@edenpetfoods.com or via live chat.
All deliveries are made using a no-signature-required service. By placing an order, the customer agrees that the courier may leave the parcel at the delivery address or in a designated safe place. Once the courier confirms delivery to the address or safe place provided, responsibility for the goods transfers to the customer. Eden Holistic Pet Foods Ltd cannot accept liability for any loss, theft, or damage after the parcel has been recorded as delivered.
Royal Mail orders are sent using an untracked service, so we are unable to provide updates while the parcel is in transit. In the event of a delay, we recommend contacting Royal Mail directly.
If the courier is unable to deliver, they may attempt redelivery on the next working day or return the parcel to their depot after multiple attempts, after which it may be returned to Eden Holistic Pet Foods Ltd.
Please notify us immediately if you are dissatisfied with your order in any way. For safety reasons, products that have been opened cannot be returned due to the risk of cross-contamination; this includes packaging for tinned wet food.
Subject to availability, we will dispatch orders placed before 2pm (Monday–Friday; Bank Holidays excluded) on a next working day service. However, please allow 3–5 working days from the date of dispatch for the consignment to reach you.
If you do not receive your goods after three delivery attempts or 5 working days, please contact us and we will investigate the matter. An order is only treated as lost, missing, or delayed once the 5-working-day window has passed.
Pallet orders generally take 3–5 working days to be delivered.
Eden may, on occasions, supply you with an equivalent order, e.g. where you have ordered a 12 kg bag, we may send you 2 x 6 kg; this is simply to ensure we control the stock levels to provide the best service to you. If you require a specific bag size, then please specify at the time of order.