Terms & Conditions

Eden Pet Foods are dedicated to delivering the very best customer service with total satisfaction by making your selection of Eden Pet Foods as straight forward as possible.

Eden Holistic Pet Foods Limited
Unit 48, Parkhall Business Village, Longton, Stoke-on-Trent, ST3 5XA

Email: Email Enquiry

Once you have selected the products you require from our online store, you can add these items into the shopping cart. They will be held in the cart for you to review until you are ready to complete your purchase.

Orders are dispatched by DHL.

Online payments can be made via most major debit and credit cards or our third party mechant provider, Paypal. There is an option within PayPal to use a credit card or debit card if preferred. Please note, American Express and Diner Cards are not accepted.

We aim to dispatch orders placed before 2pm on a next working day service (Bank Holidays excluded). However, please allow 3-5 working days from the date of order for the consignment to reach you. If you do not receive your goods after three delivery attempts or 5 working days, please contact us and we will track your order.

Please get in contact as soon as possible once your order has been placed to cancel.

We have a 15 minute cancellation window and can't guarantee your order can be cancelled once this has elapsed.

Once your order has been cancelled, a refund will be issued to the original chosen payment method and will show in your account within 3-5 working days.

VAT is charged at the standard rate of 20.0%, this is inclusive to the channel islands. Please note that our working dog range is sold on acknowledgement that you are purchasing food for “working or sporting dogs”, in accordance with H.M.R.C reference 701/15 (December 2011) Item 6.4.

Confirmation of your order is an indication that we have received your request for an order. A contract of sale exists between us once we have accepted and completed your order. This term has been included to ensure that where goods are no longer available, when the terms and conditions of sale have changed or we have to amend the order, you are protected and kept up to date on the progress of that order. We will contact you to ensure that you are happy with any alterations made.

Damaged Goods

Please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately with details of the problem and your order details. We will endeavour to rectify the issue in a timely manner, however it is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery.

Your rights to return goods are protected under the EU Distance Selling Directive and under the UK Consumer Rights Act. Any damages or conerns raised regarding your order will not affect your Statutory Rights.

Returning Goods

If you change your mind or wish to cancel your order please notify Eden Pet Foods within 14 days of delivery. Once we have acknowledged your request you then have a further 14 days in which to return the goods to the address above. You are responsible for the cost and risk associated with returning goods, as a result we recommend using a tracked delivery service for peace of mind. Our returns policy does not affect your statutory rights.

The returned goods do not need to be in their original outer packaging however they need to be in a sellable condition and have a removable layer e.g a box/plastic wrap so a return label can be attached by the courier. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If you change your mind during the delivery process, additional charges will be incurred in order to return the goods. This cost will be deducted from your refunded amount if applicable.

Your refund will be processed as soon as Eden is in receipt of those goods, refunds take approximately 3-5 working days to appear in your bank account once processed.

Entry is made via the competition landing page of the website: click here!

Competition period is from 1st March 2024 to 31st August 2024. Any entries received outside of this timeframe will be invalid and entries received after the end date of 31st August 2024, will not be included.

At the end of this period all valid entries for that period will be placed in a prize draw. Eden Pet Foods will announce two main winners to win 6 months supply of food, one cat winner and one dog winner.

Our dog winner will receive a maximum of 3x 12kg or 3x 10kg or 2 x 15kg bags.

Our cat winner will receive a maximum of 1 x 10kg bag or x6 1.5kg bags

The winners will receive their 6 months supply of food all at the same time, orders maybe consolidated into multiple orders but you will receive all bags of food within the same period of time.

It is the responsibility of the individual winner to check the expiry dates of product upon receiving them.

It is the responsibility of the individual winner to notify Eden of any allergies/ intolerance that their pet may have.

The winners will be notified by email or mobile and announced on our social media pages. By entering the competitions, entrants are confirming their acceptance of use of images and names within our social media presence.

Eden Pet Foods accepts no liability if for any reason entry submissions are not received by them.

If any prizes are unavailable, Eden Pet Foods will substitute an alternative at their discretion. Photographs are for illustrative purposes only and may not reflect the prizes supplied.

No alternative or cash prize is available.

In case of any dispute, the decision of Eden Pet Foods will be final.

The competition is not open to employees or families of staff of Eden Pet Foods or their retailers/distributors/wholesalers.

Eden Pet Foods reserve the right to amend or cancel the competition without notice.

The competition runs from 1st March 2024 to 31st August 2024.

Important Information: Please never accept friend requests from new social media accounts regarding our competition, we will only announce updates and winners from @edenpetfoods on Instagram and we never ask for bank details.

Our price lock guarantee has been set by Eden Holistic Pet Foods ltd, prices reflected on Eden Pet Foods are set to RRP, some stockists/retailers may have prices that are cheaper/more expensive then listed on our website.

Price lock will end 31st August 2024 11.59pm. Eden reserves the right to the end the price lock at any time, without warning.